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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...

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CRM - buyer beware


I was talking to a salesman the other day about a sale hes working on. We discussed his potential clients requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...

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